Problem: iPad is Not Performing as Expected or Unresponsive Solution 1: Turn Off/On iPad If the iPad is not performing as expected a first step t...

Problem: SurveyStance App is Not Performing as Expected or Unresponsive Solution: Force Quit App & Relaunch If the SurveyStance App is not pe...

STEP 1. Login to Web Portal STEP 2. Under Account Management -> Devices STEP 3. 'Last Seen' will display the last time a device with that De...

Problem: If you are trying to log into the app on the iPad device but are receiving a "Device Not Found" error on the screen, please try to trou...

Occasionally WiFi networks will change and the iPad may lose connectivity. Follow the below steps to ensure there is an active WiFi connection. From ...

iPad is off and won't turn on -Check to ensure iPad is plugged into power outlet. Occasionally the iPad can get unplugged from the wall power resulting...