Use the SurveyStance app for Zapier to send your Feedback Kiosk ratings to thousands of other apps automatically. Every time a customer leaves a rating on one of your kiosks, Zapier can add it to a spreadsheet, post it in Slack, create a record in your CRM, and more, without any code.

Note: The Zapier integration currently supports Feedback Kiosk ratings only. One-Click (email signature) survey responses are not available in Zapier yet.

Before you start

  • Your SurveyStance username and password (the login you use at app.surveystance.com)
  • A Zapier account (free or paid)
  • Your SurveyStance API key (see Step 1)

Step 1: Get your SurveyStance API key

  1. Log in to app.surveystance.com.
  2. Go to Integrations.
  3. Copy your API key. If you don't see one yet, request a key from that page.

The API key lets Zapier connect to the SurveyStance API. It doesn't give access to your data by itself. You'll also sign in with your SurveyStance username and password in the next step.

Step 2: Connect SurveyStance in Zapier

  1. In Zapier, click Create and choose Zaps.
  2. For the trigger, search for SurveyStance and select it.
  3. Choose the trigger event (for example, a new kiosk rating) and click Continue.
  4. When asked to connect your account, enter your API key from Step 1 along with your SurveyStance username and password, then click Yes, Continue.

Step 3: Test the trigger

  1. Click Test trigger. Zapier pulls in a recent kiosk rating so you can see which fields are available.
  2. If no ratings come back, leave a test rating on one of your kiosks and try again.

Step 4: Add an action

  1. Choose the app you want to send ratings to, such as Google Sheets, Slack, Microsoft Teams, or HubSpot.
  2. Map the SurveyStance fields (such as the rating, comment, kiosk or location, and date) to the fields in that app.
  3. Test the action, then click Publish to turn on your Zap.

Ideas for Zaps

  • Post negative kiosk ratings to a Slack or Teams channel so managers can follow up right away.
  • Add every rating to a Google Sheet for custom reporting.
  • Create a follow-up task or ticket when a customer leaves a comment.
  • Send a daily summary of ratings by location to your team.

Troubleshooting

  • Zapier can't connect your account: Check that the API key was copied in full with no extra spaces, and that your username and password work at app.surveystance.com. If the key still fails, request a new one from the Integrations page.
  • New ratings aren't showing up: Check that your Zap is turned on. Depending on your Zapier plan, new ratings can take a few minutes to come through.
  • Email signature responses are missing: This is expected. The Zapier integration only includes Feedback Kiosk ratings right now.

Need help? Contact the SurveyStance support team and we'll get you set up.